What we do

There is something each of us can do to help Victorians find and keep a place to call home.

In a world where homelessness and housing crisis exists, we connect people with housing options and integrated support so they can find and keep a place to call home.

In addition to supporting people in crisis we are dedicated to being a part of the solution and a future Victoria without homelessness and housing stress by buying, building and developing homes to increase housing supply.

But it doesn’t have to be this way. There are things each of us can do to be a part of the solution.

Client Care programs

Getting homelessness and housing help

Also, known as Intake and Assessment Planning (IAP). An IAP appointment is the first step to getting housing help from Haven Home Safe.

Through an Initial Assessment and Planning (IAP) appointment we will learn more about you and your housing needs so we can advise what accommodation options are available.

Emergency Relief

Emergency Relief is short-term financial support to help people meet urgent needs in times of crisis. The program is funded by the Australian Government, Department of Social Services.

Emergency Relief can be used to support eligible people who are experiencing financial stress or hardship and don’t have the resources to manage on their own.

Private Rental Assistance Program (PRAP)

PRAP is delivered through our Bendigo and Mildura offices only and is a one-off financial assistance payment to help eligible people in those regions who are temporarily unable to meet their rental costs.

Support services

Community Connections Program (CCP)

The community connection program is delivered by HHS only in the Shires of Campaspe, Central Goldfields, Greater Bendigo, Macedon Rangers or Mount Alexander. This program provides short-term support to eligible people who experience barriers finding a home and need help accessing other services to find and keep a long-term rental.

Housing Support for the Aged (HSA)

Housing support for the aged is delivered only in the Shires of Campaspe, Central Goldfields, Greater Bendigo, Macedon Rangers and Mount Alexander. This program assists people aged 50 or over with complex needs who require ongoing support to live independently in public or social housing. It aims to prevent premature or inappropriate admission to long-term residential care.

Exit Pathways Program (EPP)

This program is delivered in Victoria’s Barwon and Metro regions and provides a rental pathway for women and women with children who have experienced family violence. The program supports clients to move from temporary, emergency or refuge accommodation into a private rental property.

Private Rental Assistance Program Plus (PRAP Plus)

PRAP Plus offers short-term practical support to help people start or maintain a private rental tenancy.

This program is not intended for people seeking crisis or emergency accommodation. It focuses on helping eligible individuals either begin a new tenancy or keep their current rental.

Support for Families at Risk (SFAR)

Beginning a new tenancy can be overwhelming. The Support for Families at Risk (SFAR) program is here for families who need extra help navigating this time of their lives. Tailored to the families’ needs, the SFAR program works with families to maintain their tenancies as they transition out of homelessness services to independence.

Tenancy Plus

Tenancy Plus is delivered from our Mildura office and for residents of the Mallee, Gannawarra Shire and the Buloke Shires. This program is dedicated to helping public and social housing renters sustain their tenancy and reduce the risk of homelessness. Our program engages renters in their community, offering crucial support when needed.

Homelessness Case Coordination

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Specialist housing programs

Sidney Myer Haven

Sidney Myer Haven is residential complex in Bendigo which offers stable, affordable housing for individuals in crisis and a wrap-around support model for its residents called ‘Shared Futures.’

Specialist Disability Accommodation (SDA) listings

These are specialist disability accommodation units available to rent for eligible clients with NDIS SDA funding.

Community Engagement

Placemaking

We recognise placemaking approaches create a connection to place and an important sense of ownership, increase inclusion, improve wellbeing, empower residents and improve safety.We recognise placemaking approaches create a connection to place and an important sense of ownership, increase inclusion, improve wellbeing, empower residents and improve safety.

Client Voice Framework

The Client Voice Framework is our commitment to putting clients at the heart of everything we do. It sets out how we will partner with clients to inform how we make decisions and deliver services.

Our commitment to First Nations peoples

Suitable, stable and appropriate housing is a fundamental human right and is a cornerstone requirement to closing the gap in health and social outcomes for First Nations people. Through partnerships with First Nations peoples we can deepen our understanding and commitment to supporting their self-determination in line with First Order Principles.

Development

Current development projects

In total, the 2023-24 financial year will see Haven hitting the ground with over $120mil in new projects. Once completed, these development projects will see over 160 new properties added to Victoria’s social and affordable housing supply.

Completed development projects

Since 2012 Haven Home Safe has completed 866 new homes, with a combined values of just under $300 million. With both regional and metro capabilities, we understand and respect the unique opportunities and challenges presented by development projects right across the state.

Meet the team

A a group of experienced professionals dedicated to improving the lives of individuals and families by developing beautiful, practical and energy efficient, social and affordable housing solutions. Our staff have as successfully completed a range of development projects which have directly increased Victoria’s social and affordable housing supply.