Understanding Haven Home Safe policies will help you to know your responsibilities and rights as a renter.
These policies relate to your privacy, maintenance and inspections, rental payments and general tenancy.
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Housing eligibility
Privacy
Maintenance and inspections
Renter fact sheets
- What to do if you think you’re experiencing financial hardship
- Understanding transitional housing
- Providing feedback, making a complaint or giving a compliment
- How we determine your eligibility and allocate you to social or affordable housing
- How to appeal a decision
- How we calculate and review your rent in affordable housing
- How we calculate and review your rent in social housing
- How we calculate and review your rent in social housing (general lease)
Rent
General tenancy
- HHS Code of Conduct
- HHS Respectful communications guide
- HHS Feedback-Enquiries Compliments and Complaints Policy
- HHS Renter Appeals Policy
- HHS Ending Tenancies Including Tenant Transfer and Eviction Policy
- HHS A Good Neighbour Policy
- HHS Transitional Housing Management Policy
- HHS AHA Tenancy Relocation -Tenant Requested Transfers Policy
- HHS AHA Establishing & Maintaining Tenancies Policy
- HHS Tenant Recharge Policy
Neighbourhood questions
Bendigo
10-16 Forest Street, Bendigo VIC, Australia
Contact us
Mildura
141 – 143 Lime Ave, Mildura VIC, Australia
Contact us
Epping (was Preston)
Epping Community Services Hub, 713 High Street, Epping VIC, Australia
Contact us
Geelong
15 Yarra Street, Geelong VIC, Australia