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Preston – Somewhere to sleep tonight

If you need somewhere to sleep tonight our Client Care team are here to help you understand your options.

Through an Initial Assessment and Planning (IAP) appointment we will learn more about you and your housing needs so we can advise what accommodation options are available.

What to expect in an Initial Assessment and Planning (IAP) appointment

During an Initial and Assessment Planning appointment we will ask you questions so we can:

  • Learn a bit more about you.
  • Understand your housing needs.
  • Identify any barriers you may be experiencing.



When we understand more about you, we can make better recommendations to help you meet your immediate needs.

This may include:

  • Connecting you with other services.
  • Finding you overnight crisis accommodation.
  • Helping you with on-off rent arears.
  • Connecting you with other organisations who can provide food relief etc.


If you’re ready to chat

Please contact us to make an appointment or learn more:

  • Call – 1300 428 364 (Monday – Friday 10am – 5pm).
  • Email –
  • Visit our office –  52-56 Mary Street, Preston, 3072 (Open 10am-5pm)

*If you need URGENT homelessness support on a weekend, after hours or on a public holiday please call Victoria’s statewide after-hours service (St Kilda Crisis Centre) 1800 825 955. 


If you are fearful for yourself, a child or family member due to family violence call 000.

The following organistions can also support you if you are experiencing or worried about family violence.

Call us

1300 428 364
Monday – Friday
10am – 5pm

After hours

1800 825 955
After Hours Service