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Feedback and complaints

Understanding your experience with Haven Home Safe (HHS) is important to us.

This page provides you with all the information you need to:

  • Compliment a HHS staff member, service or general interaction with the business.
  • Provide feedback on your experience with HHS.
  • Make a suggestion or share your ideas on ways we can improve our service delivery.
  • Make a complaint.

Ways you can provide feedback or a complaint:

  • Submit the online form below.
  • Phone: 1300 428 364
  • Post a written complaint to: PO Box 212, Bendigo, VIC 3552.
  • Drop into one of our offices and complete a paper-based feedback form.

If you wish to remain anonymous, please contact us via phone or our PO Box.

It is important to us that you understand your rights.