Understanding your experience with Haven Home Safe (HHS) is important to us and helps us to improve our services.
This page provides you with all the information you need to:
- Compliment a HHS staff member, service or general interaction with the business.
- Provide feedback on your experience with HHS.
- Make a suggestion or share your ideas on ways we can improve our service delivery.
- Make a complaint.
Ways you can provide feedback or a complaint:
- Submit the online form below.
- Phone: 1300 428 364
- Post a written complaint to: PO Box 212, Bendigo, VIC 3552.
- Drop into one of our offices and complete a paper-based feedback form.
If you wish to remain anonymous, please contact us via phone or our PO Box.
It is important to us that you understand your rights.
- Click here to view our Feedback, Complaints and Appeals PolicyÂ
- Click here to review our Privacy PolicyÂ
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If your feedback relates to an urgent maintenance issue please refer to these contact numbers. Feedback and complaints received through this form are responded to within 5 days, so we are not able to appropriately respond to critical issues through the form below.