Feedback and complaints

All feedback is important to us. We value new suggestions and enjoy passing on your compliments to our team. We treat complaints very seriously and use your feedback to improve our services.

How to make a suggestion, complaint or compliment

You can contact us in the following ways:

Call us on 1300 428 364
Email us by using the form on this page
Write to us:Haven; Home, Safe
Feedback and Complaints
PO Box 212,
Bendigo, VIC 3552

We respect your rights and privacy.

Provide feedback

Step 1 of 4

What is the nature of your feedback?*
CAPTCHA

Would you like your feedback to be anonymous?*
- No
- Yes
Please note that without your contact details we will not be able to send you a response to your feedback. If you do want a response and provide us with your contact details, you can be assured that your information will be handled securely in accordance with our Privacy Policy.

Full Name*
Current Suburb*
E-mail*
Phone*
Have you discussed your complaint with your support or housing worker?*
- Yes
- No
Which office does your complaint relate to?*
Would you like to authorise someone else to advocate for you in this regard?*
- Yes
- No
Advocate's Name*
First Last
Advocate's job title (if applicable)
Advocate's organisation name and address (if applicable)
Advocate's Phone Number*
Advocate's Email

Please note that we will need to contact you to validate this authorisation request.
Would you like to be contacted about your feedback?*
- Yes
- No