Repairs and maintenance

Our Maintenance Service Team are here to help with your repairs and maintenance requests as soon as possible.

Business hours (9am-5pm) – Call your Haven; Home, Safe Tenancy and Property Manager
After-hours (evenings and weekends) – Call DHHS directly on 13 11 72

Business hours (9am-5pm): Call our Maintenance Service Team on 1300 100 242
After-hours (evenings and weekends): Call the After-Hours Service Team on 1300 100 242

We engage highly qualified, professional contractors to carry out essential work for your peace of mind in a timely and responsive manner.

Step 1: Is this an urgent repair?

Read our guide below for what is an urgent issue.
If YES - call us at any time 24/7
If NO - call during business hours (Mon–Fri, 9am-5pm)
Step 2: We record your details

We will require the following information:
- Your name, address and phone number
- Details of the problem, including serial numbers of appliances where possible
- How and when we can access to your home to carry out the work
Step 3: We send a tradesperson

We provide your details to a suitable tradesperson in your area who will contact you directly to arrange a time to undertake the repair.

The following issues are classified as urgent repairs.

Click on the repair type below and check if the repair you require is urgent before calling us out of office hours.

Issues with utilities

Failure of appliances

Failure or breakdown of any essential service/appliance provided by HHS for hot water or heating
An appliance, fitting, or fixture that is not working properly and causes a substantial amount of water to be wasted

Structural issues