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Emergency relief

If you need short term financial help to meet your immediate needs, Emergency Relief funding will is available for food vouchers, supermarket vouchers, petrol vouchers, to pay utility bills and other essentials.

Contact us on 1300 428 364 for assistance.

First of all, you’ll need to visit one of our offices so we can conduct an assessment of your circumstances and determine how we can assist you. 

We provide Emergency Relief funding for individuals and families in times of crisis to meet immediate basic needs. It is short term funding and covers assistance for material items such as: 

  • food vouchers  
  • supermarket vouchers 
  • petrol vouchers 
  • assistance to pay utility bills 
  • other essentials (may vary in nature depending on location) 
  • car registration number (if that’s your primary accomodation)


Anyone who is experiencing financial difficulty due to circumstances or on a low income who is not a mortgage holder and is the recipient of welfare services.

How can I access Emergency Relief funding?

Due to the coronavirus (COVID-19) appointments will be conducted by phone

At our Geelong office, we provide emergency relief and short-term assistance to help with immediate basic needs for individuals and families in times of crisis. This includes:

  • food vouchers
  • petrol vouchers
  • assistance to pay utility bills
  • Referrals to support services as required

Assistance is limited to residents of the following suburbs or postcodes:

  • 3214 Corio
  • 3215 Hamlyn Heights
  • 3216 Belmont
  • 3218 Geelong West

Process of applying for ER:

  • Appointments must be made with HHS office on 5246 8912
  • Appointments are available on Wednesdays and Thursdays and will be conducted via phone.
  • You will be called at the time of your appointment by the Emergency Relief worker.
  • To access funds clients will be required to provide photo ID, copy of utility bills, invoices (if applicable)
  • To prepare for your ER appointment please identify any outstanding utility bills and email them to
  • Please ensure both sides of each bill are emailed – ie email the PDF (not a screen shot)
  • In the email subject line write ‘ER and your name’.

For further information or to book an appointment:

See the Accessing Our Services page for further information or call 1300 428 364

If you are located in Metro (North-East Melbourne) we can refer you on to other providers. 

Contact us on 1300 428 365

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