Temporary Service Delivery Updates

  • Initial Assessment and Planning (IAP)
    Office hours 10-4pm with ‘Virtual Reception’; phone calls during business hours
  • HIVE
    Business as usual. Additional hygiene protocols implemented. Slight slowing in THM work (vacants/movements) which may or may not be attributable to COVID-19 (could be seasonal). Moving the bulk of the Metro Hive Team off site by the end of the week to the Metro storage facility in Heidelberg West.
  • HeyVan/You-t
    Off-road until further notice. Phone assistance available for HeyVan Mon – Fri 1pm – 9pm Bendigo / Hey Yout 9am to 5pm Swan Hill

Emergency Relief – Bendigo, Preston, Mildura

Our Bendigo, Preston and Mildura offices provide emergency relief and short-term assistance to help with immediate basic needs for individuals and families in times of crisis. This includes:

  • food vouchers
  • petrol vouchers
  • assistance to pay utility bills
  • referrals to support services as required

To book an appointment for financial assistance and material aid, please visit our IAP team with ‘Virtual Reception’ between 10-4pm.

Note – to access funds clients will be required to provide photo ID, copy of utility bills, invoices (if applicable)

Emergency Relief – Geelong Only

Due to the coronavirus (COVID-19) appointments will be conducted by phone from April until September 2020.

At our Geelong office, we provide emergency relief and short-term assistance to help with immediate basic needs for individuals and families in times of crisis.This includes:

  • food vouchers
  • petrol vouchers
  • assistance to pay utility bills
  • Referrals to support services as required

Assistance is limited to residents of the following suburbs or postcodes:

  • 3214 Corio
  • 3215 Hamlyn Heights
  • 3216 Belmont
  • 3218 Geelong West

Process of applying for ER:

  • Appointments must be made with HHS office on 5246 8912
  • Appointments are available on Wednesdays and Thursdays and will be conducted via phone.
  • You will be called at the time of your appointment by the Emergency Relief worker.
  • To access funds clients will be required to provide photo ID, copy of utility bills, invoices (if applicable)
  • To prepare for your ER appointment please identify any outstanding utility bills and email them toerclient@hhs.org.au
  • Please ensure both sides of each bill are emailed – ie email the PDF (not a screen shot)
  • In the email subject line write ‘ER and your name’.

For further information or to book an appointment:

email erclient@hhs.org.au
phone 03 5246 8912

Select your nearest office to see the services available