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These are our key tenant and client-related policies. Simply click on the link to read or download.
Affordable Housing Eligibility and Allocations
AHA Tenancy Relocation – Tenant Requested Transfers Policy
Arrears Management and Hardship
Code of Conduct
Complaints and Appeals
Ending Tenancies Including Tenant Transfer and Eviction
Inspections – Establishing and Maintaining Tenancies
Maintenance and Repairs – Planned Maintenance Policy
Maintenance and Repairs – Responsive Maintenance – Urgent and Non-Urgent repairs
Privacy and Data Security Policy
Preventing Debt and Recovering Rent Arrears
Privacy and Information Security
Property Modifications Policy
Rent Calculation Policy
Transitional Housing Management (THM) Policy
Victorian Housing Register Eligibility for Long-Term Housing Policy
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