Home > Policies
We ensure that we’ve got policies to guide all aspects of tenancy so that we all know what to do and what the rules are.
This includes everything from eligibility through to rent, maintenance and inspections, general tenancy and privacy policies.
Affordable housing eligibility and allocations
Victorian housing register allocations process
Privacy and Rights
Privacy and data security
Privacy and information security
Specialist Disability Accommodation
Urgent and non-urgent repairs
Inspections – Establishing and maintaining tenancies
Preventing debt and recovering rent arrears
Code of conduct
Complaints and appeals
Ending tenancies including tenant transfer and eviction
Tenancy recharge – Tenant Property Damage Operational Guidelines
Transitional Housing Management Program
AHA tenancy relocation – tenant requested transfers
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Haven; Home, Safe acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past, present and emerging.
We are committed to safe and inclusive work places, policies and services for people of LGBTIQ communities and their families.
We are not The Haven Foundation which provides accommodation and daily living support for socially and financially disadvantaged individuals living with mental illness.
Copyright 2020 © Loddon Mallee Housing services trading as Haven; Home, Safe ABN 28 081 883 623