Policies 

These are our key tenant and client-related policies. Simply click on the link to read or download.

Affordable Housing Eligibility and Allocations

AHA Tenancy Relocation – Tenant Requested Transfers Policy

Arrears Management and Hardship

Code of Conduct

Complaints and Appeals

Ending Tenancies Including Tenant Transfer and Eviction

Inspections – Establishing and Maintaining Tenancies

Maintenance and Repairs – Planned Maintenance Policy

Maintenance and Repairs – Responsive Maintenance – Urgent and Non-Urgent repairs

Neighbour Engagement

Privacy and Data Security Policy

Preventing Debt and Recovering Rent Arrears

Privacy and Information Security

Property Modifications Policy

Rent Calculation Policy

Tenant Recharge

Transitional Housing Management (THM) Policy

Victorian Housing Register Eligibility for Long-Term Housing Policy