Policies 

These are our key tenant and client-related policies. Simply click on the link to read or download.

Affordable Housing Eligibility and Allocations (Policy under review)

AHA Tenancy Relocation – Tenant Requested Transfers Policy

Arrears Management and Hardship

Code of Conduct

Complaints and Appeals  (Policy under review)

Ending Tenancies Including Tenant Transfer and Eviction

Inspections – Establishing and Maintaining Tenancies

Maintenance and Repairs – Planned Maintenance Policy  

Maintenance and Repairs – Responsive Maintenance – Urgent and Non-Urgent repairs

Neighbour Engagement

Privacy and Data Security Policy

Preventing Debt and Recovering Rent Arrears

Privacy and Information Security

Property Modifications Policy  (Policy under review)

Rent Calculation Policy

Specialist Disability Accomodation Policy

Tenant Recharge

Transitional Housing Management (THM) Policy  (Policy under review)

Victorian Housing Register Eligibility for Long-Term Housing Policy