Policies 

These are our key tenant and client-related policies. Simply click on the link to read or download.

Victorian Housing Register Eligibility for Long-Term Housing Policy

AHA Eligibility and Allocations Policy – UNDER REVIEW

Privacy and Information Security

Privacy and Data Security Policy

Complaints and Appeals

Arrears Management and Hardship

Ending Tenancies Including Tenant Transfer and Eviction

AHA Tenancy Relocation – Tenant Requested Transfers Policy

Neighbour Engagement

Tenant Recharge

Rent Calculation Policy

Maintenance and Repairs – Responsive Maintenance – Urgent and Non-Urgent repairs

Inspections – Establishing and Maintaining Tenancies

Maintenance and Repairs – Planned Maintenance Policy

Preventing Debt and Recovering Rent Arrears

Transitional Housing Management (THM) Policy – COMING SOON