We’re so happy you have been able to find a rental property. As a renter you will need to pay your rent every fortnight, but don’t worry – we’re here to make this process as simple as stress free as possible.

Remember you can always contact your Tenancy & Property Manager if there is anything that you don’t understand, we are here to help you.

FAQ

When do I need to pay my rent?

Rent for all HHS properties is payable every fortnight for the following two weeks, ie: you pay rent in advance.

How is my rent calculated?

Rent is calculated for Affordable Housing (AHA) properties according to this policy. We review rent annually or if there are any changes to your circumstances. 

How do I pay my rent?

Step 1: Before you pay your rent, have your Tenancy Reference ID number ready.   

Step 2:  There are a number of ways you can pay your rent. Select from one of the following options: 

Step 3: Include your Tenancy Reference ID number in the payment description. Please contact us before making a payment if you don’t know your number. 

Step 4: Confirm payment. We will issue you with a receipt.

What happens if my income changes?

If your income changes at any point throughout the year, you need to let your Tenancy & Property Manager know. This includes situations such as: employment changes, Centrelink payment increases/decreases or any other changes your circumstances (are there any there any other common notable ones?)

What if I am having difficulty paying rent?

Get in touch with your Tenancy & Property Manager as soon as possible. They will be able to advise if we can assist with short and long term options for you so you can manage to pay your rent and your bills. We can set you up with a payment plan which spreads the payment out over a longer period of time.

What happens if I don’t pay my rent?

If you are 14 days in arrears (ie: behind) with your rent payments, you will be issued with a Notice To Vacate. This will be delivered as a formal letter in the mail.

If you don’t comply with an agreement to pay, we will apply to VCAT for a possession order. This can lead to eviction from your property.

Remember if you are having trouble paying your rent please get in touch with your Tenancy and Property Manager as soon as possible. They will be able to advise if we can assist with short and long term options for you so you can manage to pay your rent and your bills. We can set you up with a payment plan which spreads the payment out over a longer period of time.

If you need support with food relief please contact one of the organisations which can be found on our services page.