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Preston – Help finding a home

If you are homeless or under housing stress our Client Care team are here to help you understand your options.

Learn more about the VHR

Unfortunately, there are very few social and affordable houses available in Victoria at the moment and rental vacancies are at an all time low.


We are here to help you in any way we can, but it is unlikely that we will be able to provide you with a home straight away (outside of one night’s crisis accommodation).


Through an Initial Assessment and Planning (IAP) appointment we will learn more about you and your housing needs so we can advise what accommodation options are available.  

What to expect in an Initial Assessment and Planning (IAP) appointment  


During an Initial and Assessment Planning appointment we will ask you questions so we can: 

  • Learn a bit more about you. 
  • Understand your housing needs. 
  • Identify any barriers you may be experiencing. 


When we understand more about you, we can make better recommendations to help you meet your immediate needs.  

This may include: 

  • Assigning you a Case Manager (this may be with Haven Home Safe or another provider)   
  • Helping you find transitional housing.  
  • Connecting you with other services.
  • Connecting you with other organisations who can provide food relief etc. 
  • Finding you overnight crisis accommodation.  
  • Helping you with on-off rent arears. 


If you’re ready to chat 

 Please contact us to make an appointment or learn more:  

  • Call – 1300 428 364 (Monday – Friday 10am – 5pm).  
  • Email – 
  • Visit our office –  52-56 Mary Street, Preston, 3072 (Open 10am-5pm) 


If you can, it’s best to call or email us before coming into our office.  


*If you need URGENT homelessness support on a weekend, after hours or on a public holiday please call Victoria’s statewide after-hours service (St Kilda Crisis Centre) 1800 825 955. 

Call us

1300 428 364
Monday – Friday
10am – 5pm

After hours

1800 825 955
After Hours Service