INFORMATION FOR SIL PROVIDERS

Our Active Division works closely with our valued SIL partners to enhance the independence and lifestyle of people with disability in SDA.

Protecting the health and safety of our tenants, workers and service partners, and assuring service quality and continuity in SDA are paramount as we implement our COVID-19 Action Plan.

The following changes to our service levels apply until further notice:

  • Planned moves to SDA dwellings located in Stage 4 restricted areas will be postponed with the exception of cases where the participant’s safety and wellbeing is critical to the move.
  • Planned moves to SDA dwellings located in Stage 3 restricted areas may take place under strict risk assessment and infection control procedures.
  • New vacancies will not be advertised.
  • All meetings and tenancy management services continue to be conducted remotely.
  • In locations under current Stay at Home Directions, Area Directions and Directions for Care Facilities, property maintenance is limited to emergency and urgent repairs with strict infection control measures. Victoria’s restriction levels: https://www.dhhs.vic.gov.au/new-restrictions-melbournes-hot-zones-covid-19
  • SIL Providers please note that maintenance contractors are under instruction to provide infection control measures, but we rely on you to ensure these are enforced at SDA properties.
  • Each current SDA residency in transition is subject to a risk assessment and documentation of process with consideration to up-to-date advice from authorities and local conditions. 
  • We require the SIL Provider to notify Active management team immediately of suspected or confirmed cases of worker or tenant infection or contact with COVID-19.
  • We have commenced the installation of more permanent signage and hand sanitiser dispensers at the entry points of each SDA in consultation with each SIL, with a focus on group homes and shared living.
  • We continue to implement and update our Covid-Safe Management Checklist in consultation with each SIL Provider. This checklist enables us to clarify roles and responsibilities and the status of policies and procedures in place at each SDA.
  • We require the SIL Provider to notify Active management team immediately of suspected or confirmed cases of worker or tenant infection or contact with COVID-19.

Please contact the Active management team to discuss any aspect of SDA support and service delivery. 

Our policies and operational settings are under constant review. We will continue to seek your input and let you know of any changes immediately.

Further information about our service framework is provided here.

Wearing PPE for disability workers

The Australian Government Department of Health’s video, Coronavirus (COVID-19): Wearing personal protective equipment for disability workers, explains how and when disability support workers should use PPE.

As well as demonstrating the correct way to put on and remove PPE, the video reminds workers to consider the effect that wearing PPE will have on the person with disability they are supporting.Stay at Home Directions, Area Directions and Directions for Care Facilities

SIGNAGE

We have created signage which Haven; Home, Safe requires to be placed on the external wall or door to the front entry of our SDA dwellings in clear view of anyone approaching the entrance.

We will be in touch to make arrangements for a contractor to place the signage if needed.

DIRECTIONS FROM AUTHORITIES

Directions from Deputy Chief Health Officer (Communicable Disease) in accordance with emergency powers arising from declared state of emergency.

Care Facilities Direction: 

To comply with the Care Facilities Directions, Haven; Home, Safe must take all reasonable steps to ensure that a person does not enter or remain on the premises of Specialist Disability Accommodation if the person is prohibited from doing so by clause 5 of the Directions.

Haven; Home, Safe will operationalise the Care Facilities Directions in consultation with our SIL partners.

Restricting access to care facilities – frequently asked questions

STAY HOME DIRECTIONS

Please visit the DHHS website for updated Stay and Home Directions and other directions.

Victoria’s restriction levels have increased due to a rise in cases. Learn more here.

To assist our residents to comply with Stage 3 and 4 Stay at Home orders, Haven; Home, Safe will ensure residents are aware of the restrictions and any limits to our services as a result of the orders.

COVID-SAFE MANAGEMENT PLANS

Active SDA is working with each SIL Provider to implement and update our Covid-Safe Management Checklist. This checklist enables us to clarify roles and responsibilities and the status of policies and procedures in place at each SDA, including:

  • Measures taken to identify and protect tenants from infection with COVID-19
  • Policy and procedure for managing staff and tenants suspected and confirmed cases of COVID-19
  • SDA vacancy management and transition management policy and protocols
  • Any changes to the level, quality or capacity of SIL service.

ASSURING SERVICE CONTINUITY IN SDA

Where a collaboration agreement has been finalised between Haven; Home, Safe and a SIL Provider, this agreement will continue to provide the framework for us to work together to meet our obligations for service quality, safety and continuity. Otherwise, transition arrangements and service level agreements apply.

We will work closely with each SIL provider to ensure the continuity of our essential supports and services to NDIS participants.

The NDIS Commission has advised Registered providers should use the Notification of event form – COVID-19 (Registered providers) to notify the NDIS Quality and Safeguards Commissioner of change or events resulting from the COVID-19 outbreak. 

INFECTION CONTROL MEASURES

We expect strict infection control measures to be undertaken by SIL Providers to safeguard the health and safety of tenants, workers and visitors in SDA dwellings and workplaces.

These include:
• Hand washing protocols (wash hands and use hand sanitiser before, during and after attending sites)
• Physical distancing protocols in place for tenants (where possible), workers and visitors (1.5m between people)
• Where appropriate and under advice from authorities, restrictions on entry to SDA dwellings for non-essential personnel and visitors
• Increased cleaning of the SDA premises with regimens developed in accordance with advice from health authorities
• Implementation of isolation and quarantine protocols in accordance with advice from authorities.

Haven; Home, Safe is committed to working with SIL providers to provide appropriate accommodation for NDIS participants, including anyone suspected or confirmed infected with COVID-19.

COMMUNICATION WITH NDIS PARTICIPANTS

The SIL Provider will help Haven; Home Safe to engage with a Participant and their family to provide information about:

  • The implementation of the COVID-19 action plan and directions from authorities
  • The quality and safety of SDA supports
  • Tenancy and property information other information.

We will work with each SIL Provider to communicate clearly with each resident, their family and guardians about the impact of our COVID-19 strategies, including Easy English and information in accessible formats.

SDA PROPERTY MAINTENANCE

PHONE: 9314 8555
AFTER HOURS: 1300 012 226

We will endeavour to continue to deliver urgent maintenance to all SDA properties.

Urgent maintenance includes:
• Blocked drains and toilets
• Heating, cooling or hot water service not working
• Gas leak
• Dangerous electrical fault
• Any fault or damage in the premises that make the premises unsafe or insecure
• Any fault or damage to assistive and communication technology provided as part of SDA property infrastructure, not including residents own technology and equipment. It is the SIL Provider’s responsibility to assist SDA residents to arrange for the repair and replacement of personal technology and equipment.

Haven; Home, Safe have advised contractors of the following process:

• Contractors will contact the SIL Provider to arrange a suitable time to attend the SDA dwelling to undertake essential property maintenance, and call just prior to attending and ask about any suspected or confirmed exposure to COVID-19 at the site
• Contractors are advised to follow infection control measures, including wearing of masks to all SDA properties and site-specific instructions from on-site SIL workers. The SIL Provider is requested to ensure that infection control measures are in place and followed by the contractor.
• Contractors will not attend sites with confirmed exposure to COVID-19, and will advise Haven; Home, Safe if this occurs.

TENANCY MANAGEMENT

Haven; Home, Safe and Active staff will not attend any SDA dwellings until further notice.

Our housing team is available via telephone and virtual communication (Zoom, Skype, Facetime etc) andic required, we may contact the on-site SIL Provider to arrange a ‘Virtual Meeting’ to progress a tenancy issue or property repair.

The administration of SDA Residency Agreements will utilise electronic document signing software where possible.

SDA VACANCY AND TRANSITION MANAGEMENT

  • New vacancies will not be advertised.
  • Planned moves to SDA dwellings located in Stage 4 restricted areas will be postponed with the exception of cases where the participant’s safety and wellbeing is critical to the move.
  • Planned moves to SDA dwellings located in Stage 3 restricted areas may take place under strict risk assessment and infection control procedures.
  • Restricted access to SDA properties will apply in accordance with Directions for Care Facilities.

EMERGENCY MANAGEMENT PLAN AND EVACUATION PROCEDURE

Emergency Management Plans and arrangements for each dwelling with respect to COVID-19 are reviewed on a case by case basis. 

SIL Providers must continue to implement the current emergency management plan in place for each dwelling, including;

  • conducting emergency drills  when notified by Haven; Home, Safe
  • implementing emergency evacuation procedures
  • developing and implementing a Personal Emergency Evacuation Procedure (PEEP) for those who need one
  • transport arrangements in the event of an emergency
  • arranging for continuity of SIL supports in the event of a need for relocation.
 

The SIL Provider is responsible for the provision of a PEEP for each Participant requiring one.

We may seek input from SIL Providers to review the emergency evacuation procedure for the SDA dwelling with consideration to COVID-19 impact which includes:
• appropriate evacuation procedures for vulnerable participants;
• suitable transport arrangements; and
• continuity of supports and appropriate accommodation for participants in the event of an emergency or natural disaster.

NOTIFICATIONS TO THE NDIS COMMISSION

SDA Providers and SIL Providers are required to notify the NDIS Commission in accordance with the law and as advised by the NDIS Commission at Notification of event form – COVID-19 (Registered providers).

ACTIVE MANAGEMENT TEAM

Chris Glennen, Executive Director Haven; Home, Safe – Active Division
Mob: 0438 991 600
Email: Chris.Glennen@hhs.org.au

Janeen Lynch, Executive General Manager – Housing people with Disability
Mob: 0436 929 539
Email: Janeen.lynch@hhs.org.au

Sheryl Batrouney, Partnerships and Housing Manager
Mob: 0409 097 497
Email: Sheryl.batrouney@hhs.org.au

For more information about our COVID-19 plan, go to our website www.havenhomesafe.org.au