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Updates for tenants with disability

To ensure everyone’s safety during the global pandemic of coronavirus (COVID-19), we have made some changes to how we deliver our services.

We are here to support you, and are doing everything we can to ensure the safety of our tenants, staff and community.

Why do you need to be careful?

Some people with disability have higher rates of health issues including chronic conditions and weakened immune system. Many people with disability rely on support and assistance from family members, carers and support workers.

The Australian Government have put together information about how to protect yourself, where you can seek advice and who you can call – it’s all on their website.  Click here to read more.

Additional support

The Department of Health and Human Services will be assisting vulnerable Victorians in metropolitan Melbourne with in-home testing to help slow the spread of coronavirus (COVID-19).

Access to the Call-to-Test service will be available to individuals who have coronavirus (COVID-19) symptoms and meet the following criteria:

  • people with an injury, chronic health issue, or frailty affecting mobility
  • people with moderate to severe physical or psychosocial disability
  • people with moderate to severe mental health or behavioural issues not otherwise classified as a psychosocial disability
  • carers for a person with moderate to severe disability.

More information available here: https://www.dhhs.vic.gov.au/call-to-test-covid-19

Please download the COVID-19 Fact Sheet for people with disability and community services. 

Call the coronavirus (COVID-19) hotline on 1800 675 398 and select option 9 to find out if you are eligible for this service.

Call-To-Test Further Information
The Department of Health and Human Services will be assisting vulnerable Victorians in metropolitan Melbourne with in-home testing to help slow the spread of coronavirus (COVID-19).

Access to the Call-to-Test service will be available to individuals who have coronavirus (COVID-19) symptoms and meet the following criteria:

  • people with an injury, chronic health issue, or frailty affecting mobility
  • people with moderate to severe physical or psychosocial disability
  • people with moderate to severe mental health or behavioural issues not otherwise classified as a psychosocial disability
  • carers for a person with moderate to severe disability.

More information available here: https://www.dhhs.vic.gov.au/call-to-test-covid-19

Why do you need to be careful?

Some people with disability have higher rates of health issues including chronic conditions and weakened immune system. Many people with disability rely on support and assistance from family members, carers and support workers.

The Australian Government have put together information about how to protect yourself, where you can seek advice and who you can call – it’s all on their website.  Click here to read more.

Additional support

Please download the COVID-19 Fact Sheet for people with disability and community services.

Changes to our service delivery

Temporary changes to property inspections

Due to COVID-19, we are temporarily suspending routine property inspections. Instead, we will be conducting virtual inspections via phone.

This will be an opportunity for us to catch up with you to discuss:

  • tenancy related matters
  • changes to your household
  • feedback on our services

As well as the routine property inspection to check the condition of your house and report maintenance issues.

We hope to return to normal operations as soon as practicable, with any inspections or works that are deferred given priority for completion.
 
If you have any questions at all, please contact your Tenancy & Property Manager.

Urgent and Essential Maintenance

Normal repairs and maintenance service has resumed.

Should you have any questions or concerns contact
 maintenance@hhs.org.au or call 1300 100 242.

Identifying symptoms of COVID-19

Many people who contract COVID–19 will suffer only mild symptoms. The most common coronavirus symptoms reported include:

  • Fever
  • Breathing difficulties/breathlessness
  • Cough
  • Sore throat
  • Fatigue or extreme tiredness

However early indications are that the elderly (aged over 65) and people with pre-existing medical conditions (including auto-immune/auto-inflammatory conditions or otherwise compromised immune systems, respiratory or cardiac diseases, asthma or diabetes) are more at risk of experiencing severe symptoms. 

It is important that we look after not just ourselves but for everyone in our community, especially the most vulnerable, by practising the steps listed below.

How to reduce the risk of infection

Taking responsibility for reducing the risk of infection of COVID-19 is critical at this stage. This means maintaining personal hygiene practices, practising ‘social distancing’ and self-isolating if you feel unwell.

Here are some general guidelines to put into place:

Do:

 Wash hands often with soap and running water, for at least 20 seconds then dry

Cover your nose and mouth with a tissue when you cough or sneeze into your elbow

Use a hand sanitizer with over 60% alcohol content regularly throughout the day, especially after touching surfaces, door handles or being on public transport

Continue healthy habits: exercise, drink water, get plenty of sleep

If you take medication for a pre-existing condition, make sure you have enough

Stay at home and self-isolate (stay away from others) if you feel sick

Phone your doctor or the COVID-19 hotline if you feel unwell – 1800 675 398 – and they will tell you what to do

Practice social distancing – staying at least 1.5m away from other people to minimize contact

Don’t:

     Touch your eyes, nose or mouth
✘     Wear a face mask if you are well – this is not necessary!

Coronavirus Hotline - 1800 675 398

If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline – open 24 hours, 7 days. Please keep Triple Zero (000) for emergencies only.

What to do if you think you have COVID-19?

If you are sick and think you have symptoms of COVID-19, take the self assessment for risk of coronavirus (COVID-19).

How NDIS participants can expect providers to prepare for a COVID-19 outbreak in a residential setting

This fact sheet explains what we have told NDIS providers about how to help protect you from COVID-19, and what they should do if an outbreak occurs in a residential setting.

Where to find more information & updates?

Translated resources

Is English not your first language?
Translated resources here: https://www.dhhs.vic.gov.au/translated-resources-coronavirus-disease-covid-19

Do you need Easy English?

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