As you will know, we are currently experiencing a global pandemic of coronavirus (COVID-19).
This means that we are having to make some changes to our service delivery to protect the safety of our tenants, staff and community.
This includes important information about how these changes may affect you:
- Changes to our service delivery (maintenance and property inspections)
- Information on identifying the symptoms of COVID-19
- How to reduce the risk of infection
- Where to find out more information and updates about COVID-19
We wish to keep all our tenants, staff and community safe during this time. The COVID-19 pandemic is expected to continue for a number of months.
We will be monitoring the situation closely and keep you updated with any further changes or updates as they occur.
Changes to our service delivery
Temporary changes to property inspections
Due to COVID-19, we are temporarily suspending routine property inspections. Instead, we will be conducting virtual inspections via phone.
This will be an opportunity for us to catch up with you to discuss:
- tenancy related matters
- changes to your household
- feedback on our services
As well as the routine property inspection to check the condition of your house and report maintenance issues.
We hope to return to normal operations as soon as practicable, with any inspections or works that are deferred given priority for completion.
If you have any questions at all, please contact your Tenancy & Property Manager.
No changes to service.
However, we will keep you updated with any changes to maintenance services that may occur in the future.
Identifying symptoms of COVID-19
Many people who contract COVID–19 will suffer only mild symptoms. The most common coronavirus symptoms reported include:
- Breathing difficulties/breathlessness
- Sore throat
- Fatigue or extreme tiredness
However early indications are that the elderly (aged over 65) and people with pre-existing medical conditions (including auto-immune/auto-inflammatory conditions or otherwise compromised immune systems, respiratory or cardiac diseases, asthma or diabetes) are more at risk of experiencing severe symptoms.
It is important that we look after not just ourselves but for everyone in our community, especially the most vulnerable, by practising the steps listed below.
How to reduce the risk of infection
Taking responsibility for reducing the risk of infection of COVID-19 is critical at this stage. This means maintaining personal hygiene practices, practising ‘social distancing’ and self-isolating if you feel unwell.
Here are some general guidelines to put into place:
✓ Wash hands often with soap and running water, for at least 20 seconds then dry
✓ Cover your nose and mouth with a tissue when you cough or sneeze into your elbow
✓ Use a hand sanitizer with over 60% alcohol content regularly throughout the day, especially after touching surfaces, door handles or being on public transport
✓ Continue healthy habits: exercise, drink water, get plenty of sleep
✓ If you take medication for a pre-existing condition, make sure you have enough
✓ Stay at home and self-isolate (stay away from others) if you feel sick
✓ Phone your doctor or the COVID-19 hotline if you feel unwell – 1800 675 398 – and they will tell you what to do
✓ Practice social distancing – staying at least 1.5m away from other people to minimize contact
✘ Touch your eyes, nose or mouth
✘ Wear a face mask if you are well – this is not necessary!
If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline – open 24 hours, 7 days. Please keep Triple Zero (000) for emergencies only.
What to do if you think you have COVID-19?
If you are sick and think you have symptoms of COVID-19, take the self assessment for risk of coronavirus (COVID-19).
Where to find more information & updates?
Please keep informed about COVID-19 via:-
- DHHS Website: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19
- HHS FB page: https://www.facebook.com/HavenHomeSafe/
- HHS Website: https://havenhomesafe.org.au/
Is English not your first language?
Translated resources here: https://www.dhhs.vic.gov.au/translated-resources-coronavirus-disease-covid-19