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COVID-19 hub

We’re in this together. We are continuing to support our clients, tenants and community. 

We are an essential service, and our doors are still open.


If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline, open 24 hours, 7 days.

Important things to know

Virtual concierge

We have installed a virtual concierge across our access points for contactless entry to protect staff and clients.

Digital financial assistance

We are offering digital vouchers where possible for Emergency Relief and material aid.

Safety protocols

We are keeping everyone safe across our sites with mandatory face coverings, social distancing, marked arrows, hand sanitizing stations, extra cleaning, protective screens.

Free face masks

We are handing out free disposal face masks to clients who need them.

Hand sanitizers in multi-units

We’ve installed hand sanitizers in out multi-unit sites to minimize the risk of transmission.

Call the coronavirus (COVID-19) hotline on 1800 675 398 and select option 9 to find out if you are eligible for this service.

Call-To-Test Further Information

The Department of Health and Human Services will be assisting vulnerable Victorians in metropolitan Melbourne with in-home testing to help slow the spread of coronavirus (COVID-19).

Access to the Call-to-Test service will be available to individuals who have coronavirus (COVID-19) symptoms and meet the following criteria:
  • people with an injury, chronic health issue, or frailty affecting mobility
  • people with moderate to severe physical or psychosocial disability
  • people with moderate to severe mental health or behavioural issues not otherwise classified as a psychosocial disability
  • carers for a person with moderate to severe disability.
More information available here:

Why do you need to be careful?

Some people with disability have higher rates of health issues including chronic conditions and weakened immune system. Many people with disability rely on support and assistance from family members, carers and support workers.

The Australian Government have put together information about how to protect yourself, where you can seek advice and who you can call – it’s all on their website.  Click here to read more.

Additional Support

Please download the COVID-19 Fact Sheet for people with disability and community services.

We’re here to help

We understand that the rapid changes and challenges due to the coronavirus (COVID-19) are overwhelming and upsetting.

We are here to support you, and we’re doing everything we can to protect us all – our clients, tenants, staff and our community – by making some changes to how we deliver our services. We are still providing help and support but doing it differently.

We are committed to continuing the important work we do to help current, and new clients and tenants who need us more than ever right now.

Are you experiencing homelessness or housing crisis?


We are here to help you and to offer advice and support whenever you need us. You are part of the Haven; Home, Safe tenant family and we are doing everything we can to make sure we help you to stay safe.

If you are a THM (Transitional) Tenant

If you are an Active Tenant

If you are an AHA (Long Term) Tenant

If you live in one of our multi-unit sites

Information for Haven; Home, Safe Contractors

Information for SIL Providers

Our access points are open 10am – 4pm daily.   Our priority remains to support people experiencing, or at risk, of homelessness.

Our offices in Bendigo, Preston, Mildura, and Geelong are open, and have a number of new COVID-19 Infection Control measures that we all must abide by.  These measures are clearly communicated by staff and signage for your safety at all of our offices. When you arrive, you will be greeted by our virtual concierge, and directed into a meeting room for a tele-consult. 

All Haven; Home, Safe offices are practising social distancing and a distance of 1.5 metres between all staff and clients, and masks must be worn at all times.

Unfortunately, our offices are no longer able to provide tea, coffee or noodles. 

If you have a fever, a cough, or a sore throat. If you have been exposed to someone diagnosed with Coronavirus (COVID-19) do not attend any Haven; Home, Safe office.

Office Status

Office Open

Services Modified

Office Closed


52-56 Mary St, Preston
: 1300 428 364
Fax: 03 9470 4400

Opening Hours
10am – 4pm 
Monday – Friday

Call 1300 428 364 for housing advice and assistance.


10-16 Forest St, Bendigo
Phone: 1300 428 364
Fax: 03 5444 0501

Opening Hours
10am – 4pm 
Monday – Friday

Call 1300 428 364 for housing advice and assistance.


6 Pakington St, Geelong Phone: 1300 428 364 Fax: 03 5222 2402

Opening Hours
10am – 4pm
Monday – Friday

Call 1300 428 364 for housing advice, emergency relief and financial aid.


143A Lime Ave, Mildura
Phone: 1300 428 364
Fax: 03 5023 5862

Opening Hours
10am – 4pm 
 Monday – Friday

Call 1300 428 364 for housing advice and assistance.



Coronaviruses are a large family of viruses which may cause illness in animals or humans. COVID-19 is a new virus that can cause an infection in people, including a severe respiratory illness. The most recently discovered coronavirus causes coronavirus disease COVID-19.

COVID-19 spreads through close contact with an infected person; mostly face-to-face or within a household. It cannot jump across a room or be carried for long distances in the air so we should all go about our lives as normal.

Many people who contract COVID–19 will suffer only mild symptoms. However early indications are that the elderly and people with pre-existing medical conditions are more at risk of experiencing severe symptoms. 

The most common coronavirus symptoms reported include:

  • Fever
  • Breathing difficulties such as breathlessness
  • Cough
  • Sore throat
  • Fatigue or tiredness.

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Do you have a moment to answer a few questions on our new website?

It is very important to us that our site is easy to use, and contains the information that our clients and the community needs.