We’re in this together, supporting our clients, tenants and community as we transition to a “COVID-19 normal”.
We are an essential service, our doors are still open.
If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline, open 24 hours, 7 days.
We understand the ongoing challenges people are facing due to the coronavirus (COVID-19).
We are here to support you, and we’re doing everything we can to protect us all – our clients, tenants, staff and our community. We are still providing help and support but doing it differently as we transition to a “COVID-19 normal”.
We are committed to continuing the important work we do to help current, and new clients and tenants who need us more than ever right now.
We have installed a virtual concierge across our access points for contactless entry to protect staff and clients.
We are offering digital vouchers where possible for Emergency Relief and material aid.
We are keeping everyone safe across our sites with mandatory face coverings, social distancing, directional foot traffic, hand sanitising stations, extra cleaning, room occupancy limits and protective screens.
We are handing out free disposable face masks to clients who need them.
We’ve installed hand sanitisers in out multi-unit sites to minimise the risk of transmission.
Call the coronavirus (COVID-19) hotline on 1800 675 398 and select option 9 to find out if you are eligible for this service.
The Department of Health and Human Services will be assisting vulnerable Victorians in metropolitan Melbourne with in-home testing to help slow the spread of coronavirus (COVID-19).
Access to the Call-to-Test service will be available to individuals who have coronavirus (COVID-19) symptoms and meet the following criteria:Some people with disability have higher rates of health issues including chronic conditions and weakened immune system. Many people with disability rely on support and assistance from family members, carers and support workers.
The Australian Government have put together information about how to protect yourself, where you can seek advice and who you can call – it’s all on their website. Click here to read more.
Please download the COVID-19 Fact Sheet for people with disability and community services.
Data from the 2021 census showed there are more than 1 million vacant homes in Australia. Policy settings in Australia mean we
The 17th of May is ‘International Day Against Homophobia, Biphobia, Interphobia and Transphobia (IDAHOBIT)’. The day aims to raise awareness of the
We are now sending out the HHS Connect Newsletter by email, as well as sending it by SMS. This is another way we want to connect and stay in contact with you. It is the same newsletter sent by email and SMS.
Haven Home Safe is proud to be partnering with the Victorian State Government to deliver 14 new social and affordable homes in
We are here to help you and to offer advice and support whenever you need us. You are part of the Haven; Home, Safe tenant family and we are doing everything we can to make sure we help you to stay safe.
Our access points are open 10am – 4pm daily. Our priority remains to support people experiencing, or at risk, of homelessness.
Our offices in Bendigo, Preston, Mildura, and Geelong are open, and have a number of new COVID-19 Infection Control measures that we all must abide by. These measures are clearly communicated by staff and signage for your safety at all of our offices. When you arrive, you will be greeted by our virtual concierge, and directed into a meeting room for a tele-consult.
All Haven; Home, Safe offices are practising social distancing and a distance of 1.5 metres between all staff and clients, and masks must be worn at all times.
Unfortunately, our offices are no longer able to provide tea, coffee or noodles.
If you have a fever, a cough, or a sore throat. If you have been exposed to someone diagnosed with Coronavirus (COVID-19) do not attend any Haven; Home, Safe office.
52-56 Mary St, Preston
Phone: 1300 428 364
Fax: 03 9470 4400
Opening Hours
10am – 4pm
Monday – Friday
Call 1300 428 364 for housing advice and assistance.
10-16 Forest St, Bendigo
Phone: 1300 428 364
Fax: 03 5444 0501
Opening Hours
10am – 4pm
Monday – Friday
Call 1300 428 364 for housing advice and assistance.
6 Pakington St, Geelong Phone: 1300 428 364 Fax: 03 5222 2402
Opening Hours
10am – 4pm
Monday – Friday
Call 1300 428 364 for housing advice, emergency relief and financial aid.
143A Lime Ave, Mildura
Phone: 1300 428 364
Fax: 03 5023 5862
Opening Hours
10am – 4pm
Monday – Friday
Call 1300 428 364 for housing advice and assistance.
Coronaviruses are a large family of viruses which may cause illness in animals or humans. COVID-19 is a new virus that can cause an infection in people, including a severe respiratory illness. The most recently discovered coronavirus causes coronavirus disease COVID-19.
COVID-19 spreads through close contact with an infected person; mostly face-to-face or within a household. It cannot jump across a room or be carried for long distances in the air so we should all go about our lives as normal.
Many people who contract COVID–19 will suffer only mild symptoms. However early indications are that the elderly and people with pre-existing medical conditions are more at risk of experiencing severe symptoms.
The most common coronavirus symptoms reported include:
The Jobseeker line is available Monday – Friday from 8am – 8pm and Saturday – Sunday from 9am – 5pm.
Make a donation, make a difference. Support people in the community who need it most.
Haven; Home, Safe acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past, present and emerging.
We are committed to safe and inclusive work places, policies and services for people of LGBTIQ communities and their families.
We are not The Haven Foundation which provides accommodation and daily living support for socially and financially disadvantaged individuals living with mental illness.
Copyright 2020 © Loddon Mallee Housing services trading as Haven; Home, Safe ABN 28 081 883 623
English 
Arabic 
Azerbaijani 
Bengali 
Myanmar 
Bosnian 
Chinese (China) 
Chinese (Hong Kong) 
Croatian 
French 
Greek 
Hindi 
Italian 
Khmer 
Korean 
Portuguese 
Punjabi 
Russian 
Serbian 
Slovak 
Spanish 
Turkish 
Urdu 
Vietnamese 