Coronavirus (COVID-19)

We’re in this together. We are continuing to support our clients, tenants and community. 

We are an essential service. Our doors are still open.

Our access points are open 10am – 4pm daily in Bendigo, Preston and Mildura.

Our priority remains to support people experiencing, or at risk, of homelessness.

Virtual concierge

We have installed a virtual concierge across our access points for contactless entry to protect staff and clients.

Digital financial assistance

We are offering digital vouchers where possible for Emergency Relief and material aid.

Safety protocols

We are keeping everyone safe across our sites with mandatory face coverings, social distancing, marked arrows, hand sanitizing stations, extra cleaning, protective screens.

Free face masks

We are handing out free disposal face masks to clients who need them.

Hand sanitizers in multi-units

We’ve installed hand sanitizers in out multi-unit sites to minimize the risk of transmission.

We understand that the rapid changes and challenges due to the coronavirus (COVID-19) are overwhelming and upsetting.

We are here to support you, and we’re doing everything we can to protect us all – our clients, tenants, staff and our community – by making some changes to how we deliver our services. We are still providing help and support but doing it differently.

We are committed to continuing the important work we do to help current, and new clients and tenants who need us more than ever right now.

Are you experiencing homelessness or housing crisis?

We are here to help you and to offer advice and support whenever you need us. You are part of the Haven; Home, Safe tenant family and we are doing everything we can to make sure we help you to stay safe.

If you are a THM (Transitional) Tenant

If you are an Active Tenant

If you are an AHA (Long Term) Tenant

If you live in one of our multi-unit sites

Information for Haven; Home, Safe Contractors

Information for SIL Providers


If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline, open 24 hours, 7 days.

Our offices in Bendigo, Preston, Mildura, and Geelong are open, and have a number of new COVID-19 Infection Control measures that we all must abide by.  These measures are clearly communicated by staff and signage for your safety at all of our offices. When you arrive, you will be greeted by our virtual concierge, and directed into a meeting room for a tele-consult. 

All Haven; Home, Safe offices are practising social distancing and a distance of 1.5 metres between all staff and clients will be imposed at all times.

Unfortunately, our offices are no longer able to provide tea, coffee or noodles. 

If you have a fever, a cough, or a sore throat. If you have been exposed to someone diagnosed with Coronavirus (COVID-19) do not attend any Haven; Home, Safe office

Office Status

Office Open

Services Modified

Office Closed


52-56 Mary Street, Preston
Fax: +61 3 9470 4400

Opening Hours
10am – 4pm 
Monday – Friday


10-16 Forest Street, Bendigo
Fax: +61 3 5444 0501

Opening Hours
10am – 4pm 
Monday – Friday


6 Pakington Street, Geelong 
Fax: +61 3 5222 2402

Opening Hours
10am – 4pm 
Monday – Friday


143A Lime Avenue, Mildura
Fax:+61 3 5023 5862

Opening Hours
10am – 4pm 
 Monday – Friday



Coronaviruses are a large family of viruses which may cause illness in animals or humans. COVID-19 is a new virus that can cause an infection in people, including a severe respiratory illness. The most recently discovered coronavirus causes coronavirus disease COVID-19.

COVID-19 spreads through close contact with an infected person; mostly face-to-face or within a household. It cannot jump across a room or be carried for long distances in the air so we should all go about our lives as normal.

Many people who contract COVID–19 will suffer only mild symptoms. However early indications are that the elderly and people with pre-existing medical conditions are more at risk of experiencing severe symptoms. 

The most common coronavirus symptoms reported include:

  • Fever
  • Breathing difficulties such as breathlessness
  • Cough
  • Sore throat
  • Fatigue or tiredness.