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Connect News September 2022

September 2022

Reimagining Haven Home Safe

As we say goodbye to winter and welcome spring (the season of new beginnings) it feels timely to let you know that at Haven Home Safe we have welcomed Trudi Ray into the role of CEO while our incumbent CEO Andrew Cairns moves into the role of Group Chief Executive Officer. Trudi has been with Haven Home Safe for 19 years, starting as a Supported Assistance worker in 2003 and moving through the ranks to Executive Director Corporate Services and most recently Deputy CEO and Chief Operations Officer. With extensive knowledge of the housing and homeless sector, Trudi is focused on putting clients at the core of service delivery and working in collaboration with like-minded partners to deliver greater outcomes for the most vulnerable in our community.

“I’m incredibly honoured to lead our passionate employees at Haven Home Safe as we continue to work together to end homelessness and housing stress in Victoria. We recognise the need to do more to serve the vulnerable people in our community at a time when homelessness and housing affordability is at crisis point. I’ll be focused on striking the right balance between our commercial ambition and our social justice core so we can build capacity to be an even greater force for good,” said Trudi Ray.

As Group CEO, Andrew will be pursuing a variety of innovative affordable housing solutions that will create new markets, funding streams and partnerships of scale to further build on the work of Haven Home Safe.

“The environment in which we operate is increasingly sophisticated and to meet an increasing need for support from people across Victoria we need to generate more diverse funding opportunities. The organisation has been working for the last 12 months to re-align how we work to place our clients at the core. By setting up this group structure we can maintain that client focus whilst I shift attention to future opportunities and partnerships that will enable us to have even greater impact as a maker of housing affordability,” said Andrew Cairns, incoming Group CEO.

As a renter, there will be no change in the way to interact with Haven Home Safe and how we continue to support you.


How we celebrated
At Haven Home Safe, as members of a diverse and thriving community, we love to support important events like these:
• Wear It Purple Day
• R U OK Day
Feedback Group
At Haven Home Safe we value the thoughts and opinions of our clients and renters. Later this year we will be looking for your feedback on our client information flyers.

Click here to register your interest and we will contact you when we have the flyers ready. You can ask to have your name taken off the list at any time and if you do participate in a feedback session, you will be compensated for your time.
Who is my Tenancy and Property Manager?
It is a busy time at Haven Home Safe and while we’ve been scheduling many inspections to visit everyone, there are a lot of people and homes we’re yet to visit.

We’d like to remind you that you don’t need to wait for an inspection to meet your Tenancy and Property Manager, whether it’s to report a maintenance or to discuss your rent review or a neighbourhood issue.

If you are unsure who your Tenancy Property Manager is and you would like to get in touch, please send an email to the tenancy team for your region and we’ll be in touch.

The email addresses are:
Annual evacuation drill program

Haven Home Safe runs annual evacuation drills to ensure you know how to evacuate if an emergency occurs on site.
The date and time of the drills for each HHS location is listed below.

When the fire alarm sounds, you will be expected to evacuate the building and meet in the designated assembly area until the drill exercise has been completed.

You will receive a letter reminding you of the drill a couple of weeks beforehand.

Site Date Time
46 Chapel St Bendigo Tuesday 25 October 5:30pm
1042 Alexander Rd Essendon Thursday 10 November 5:30pm
95 Tram Rd Doncaster Wednesday 16 November 5:30pm
Housing for the Aged Action Group
Housing for the Aged Action Group (HAAG) engages and works with older people through community activism, services and advocacy to achieve social change and housing justice.

Do you want to take action on housing issues affecting older people? Do you have ideas about how housing services could better assist older people?

You can share your story or volunteer for projects and more. Find out more about HAAG here.
Social Housing Employment Program
Homes Victoria and Jobs Victoria have launched a new initiative to provides social housing residents and other priority jobseekers with entry-level sustainable employment.

Who is eligible? Job seekers who live in social housing (community housing or public housing) are eligible for the program
What jobs are available? The roles are entry level jobs within the social housing sector in cleaning, facilities, and maintenance; gardening and grounds maintenance; administration (tenancy and property); and security. The program includes both part-time and full-time roles for a minimum of 12 months, and a minimum of 18 hours per week.
Where is the program available? Metropolitan Melbourne – the northern metro region in the local government areas of City of Moreland, Hume, Darebin, Whittlesea, Banyule, Nillumbik, Moonee Valley, Manningham, Boroondara, Yarra, and Maroondah. Uniting Vic/Tas are delivering the program in metropolitan Melbourne.

Learn more here
keys on hand
We want to hear from you!
If you live in a Haven Home Safe home or have used our support services – we want to hear from you.

If you have a story about how your home has made a difference to your life, how our services supported you, any achievements or milestones you’ve reached or even simple acts of kindness or courage you’ve made or witnessed, we would love to hear about it.

You can tell us about yourself, a HHS neighbour or someone who has used HHS support services.

If your story is published, we have a $50 gift card for you. You can submit your ideas online here or email
Contact us
You can speak to us by calling 1300 428 364.
You can also contact a specific team directly by email.

Make maintenance requests or ask for updates:
To give us feedback or tell us about an issue:
Let us know your ideas or share a story for this newsletter: