Client feedback workshops provide valuable suggestions
We recently held a workshop with residents from across the state to discuss the survey results from earlier this year. People joined us online to share their experiences and ideas concerning maintenance requests, communications, and complaints management.
As a result of the survey and workshop we are now reviewing and streamlining our internal maintenance processes.
AHA and Active tenants can make maintenance requests can be made by calling: 1300 100 242 or emailing firstname.lastname@example.org.
We are creating more awareness about our complaints and feedback processes. We understand no one likes to make complaints, but we appreciate all feedback both positive and negative. After we have resolved your complaint, we are also now sending a brief survey, so you can tell us how we went.
Reminder: Providing feedback or making a complaint
1. If you have an issue, first raise it with your Tenancy and Property Manager.
2. If step 1 doesn’t work for you, submit your complaint in the following ways:
Call us on:
1300 428 364
Send us a message using
our online form:
Write to us at:
Haven; Home, Safe
Feedback and Complaints
PO Box 212,
Bendigo, VIC 3552