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Čvorište COVID-19

We’re in this together, supporting our clients, tenants and community as we transition to a “COVID-19 normal”.

We are an essential service, our doors are still open.

If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline, open 24 hours, 7 days.

We’re here to help

We understand the ongoing challenges people are facing due to the coronavirus (COVID-19).

We are here to support you, and we’re doing everything we can to protect us all – our clients, tenants, staff and our community. We are still providing help and support but doing it differently as we transition to a “COVID-19 normal”.

We are committed to continuing the important work we do to help current, and new clients and tenants who need us more than ever right now.

Are you experiencing homelessness or housing crisis?

We have made these changes to our service delivery in response to COVID-19

Virtual concierge

We have installed a virtual concierge across our access points for contactless entry to protect staff and clients.

Digital financial assistance

We are offering digital vouchers where possible for Emergency Relief and material aid.

Safety protocols

We are keeping everyone safe across our sites with mandatory face coverings, social distancing, directional foot traffic, hand sanitising stations, extra cleaning, room occupancy limits and protective screens.

Free face masks

We are handing out free disposable face masks to clients who need them.

Hand sanitisers in multi-units

We’ve installed hand sanitisers in out multi-unit sites to minimise the risk of transmission.

Pozovite vruću liniju za coronavirus (COVID-19) na broj 1800 675 398 i odaberite opciju 9 da biste saznali ispunjavate li uslove za ovu uslugu.

Further Information: call-to-test for vulnerable Victorians

Odjel za zdravstvo i socijalne usluge pomagat će ugroženim viktorijanskim stanovnicima u metropolitanu Melbourneu testiranjem u kući kako bi usporio širenje koronavirusa (COVID-19).

Pristup usluzi Call-to-Test bit će dostupan osobama koje imaju simptome koronavirusa (COVID-19) i ispunjavaju sljedeće kriterije:
  • ljudi s ozljedama, kroničnim zdravstvenim problemima ili slabostima koji utječu na mobilnost
  • osobe sa umjerenim do teškim tjelesnim ili psihosocijalnim invaliditetom
  • ljudi sa umjerenim do teškim mentalnim zdravljem ili problemima u ponašanju koji nisu inače klasificirani kao psihosocijalni invaliditet
  • njegovatelji osobe sa umjerenim do teškim invaliditetom.
Više informacija dostupno je ovdje:

Additional support - people with disability

Some people with disability have higher rates of health issues including chronic conditions and weakened immune system. Many people with disability rely on support and assistance from family members, carers and support workers.

Australijska vlada sastavila je informacije o tome kako se zaštititi, gdje možete potražiti savjet i koga možete nazvati - sve je na njihovoj web stranici.  Kliknite ovde da biste pročitali više.

Molim te preuzmite informativni list o COVID-19 za osobe sa invaliditetom i usluge u zajednici.


We are here to help you and to offer advice and support whenever you need us. You are part of the Haven; Home, Safe tenant family and we are doing everything we can to make sure we help you to stay safe.

Information for Haven; Home, Safe Contractors

Information for SIL Providers

Our access points are open 10am – 4pm daily.   Our priority remains to support people experiencing, or at risk, of homelessness.

Our offices in Bendigo, Preston, Mildura, and Geelong are open, and have a number of new COVID-19 Infection Control measures that we all must abide by.  These measures are clearly communicated by staff and signage for your safety at all of our offices. When you arrive, you will be greeted by our virtual concierge, and directed into a meeting room for a tele-consult. 

All Haven; Home, Safe offices are practising social distancing and a distance of 1.5 metres between all staff and clients, and masks must be worn at all times.

Unfortunately, our offices are no longer able to provide tea, coffee or noodles. 

If you have a fever, a cough, or a sore throat. If you have been exposed to someone diagnosed with Coronavirus (COVID-19) do not attend any Haven; Home, Safe office.

Office Status

Office Open

Services Modified

Office Closed


52-56 Mary St, Preston
: 1300 428 364
Fax: 03 9470 4400

Radno vrijeme
10am – 4pm 
Monday – Friday

Call 1300 428 364 for housing advice and assistance.


10-16 Forest St, Bendigo
Telefon: 1300 428 364
Fax: 03 5444 0501

Radno vrijeme
10am – 4pm 
Monday – Friday

Call 1300 428 364 for housing advice and assistance.


6 Pakington St, Geelong Phone: 1300 428 364 Fax: 03 5222 2402

Radno vrijeme
10am – 4pm
Monday – Friday

Call 1300 428 364 for housing advice, emergency relief and financial aid.


143A Lime Ave, Mildura
Phone: 1300 428 364
Fax: 03 5023 5862

Radno vrijeme
10am – 4pm 
 Monday – Friday

Call 1300 428 364 for housing advice and assistance.



Coronaviruses are a large family of viruses which may cause illness in animals or humans. COVID-19 is a new virus that can cause an infection in people, including a severe respiratory illness. The most recently discovered coronavirus causes coronavirus disease COVID-19.

COVID-19 spreads through close contact with an infected person; mostly face-to-face or within a household. It cannot jump across a room or be carried for long distances in the air so we should all go about our lives as normal.

Many people who contract COVID–19 will suffer only mild symptoms. However early indications are that the elderly and people with pre-existing medical conditions are more at risk of experiencing severe symptoms. 

The most common coronavirus symptoms reported include:

  • Vrućica
  • Breathing difficulties such as breathlessness
  • Kašalj
  • Upala grla
  • Fatigue or tiredness.