Haven; Home, Safe has become the first Housing Association in the world to receive the International Organization for Standardization (ISO) certification for its asset management system.

ISO: 55001:2014 recognises HHS’s world-class governance and best practice over the management of its portfolio of housing assets worth more than $350 million.

CEO Ken Marchingo AM said achieving ISO certification highlighted the Non-Government Organisation’s innovative and systematic approach to align its asset management objectives with its organisational goals.

“The benefits are improved effectiveness and efficiency, financial performance, risk management, better services and outputs, and demonstrated social responsibility and compliance,” he said.

“Best practice asset management also protects two decades of investment and ensures a robust future for both the organisation and, more importantly, the people we house.”

The ISO certification project was led by Assets and Maintenance General Manager Rachael Skipper and took 18 months to complete.

“The process has created greater awareness and understanding across the organisation that asset management is not just ‘a maintenance thing’,” Ms Skipper said.

“What we have established through ISO certification is a sound basis for good practice management of our assets and a fit-for-purpose plan to achieve it.”

The ISO certificate registration came into effect on 26 June.


About Haven; Home, Safe

HHS is an independent charity and Australia’s only fully integrated affordable rental housing and homelessness support services provider employing more than 180 staff across offices in Bendigo, Preston, Geelong, Mildura, and Robinvale with outreach services in Frankston, Swan Hill, Echuca and Kyabram. As Australia’s first registered Housing Association, HHS owns or manage 1800+ affordable rental properties across 29 Local Government Areas (LGAs) in Victoria with total assets over $350 million and an annual operating budget of $38 million.

About ISO

ISO is an independent, non-governmental international organization with a membership of 164 national standards bodies. Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market-relevant International Standards that support innovation and provide solutions to global challenges. ISO has published 22694  International Standards and related documents, covering almost every industry, from technology to food safety, to agriculture and healthcare.


For more information:

Sue Masters
Communications and Marketing Director
0448 505 517