Tenant News
Winter Edition

Welcome to our Winter Edition of the Haven; Home, Safe Tenant News!

Insuring your belongings

Starting off this edition with something very important: Did you know that insurance of your house contents and belongings when living in a HHS property is your responsibility?

In the past, we have had tenants who have sadly lost their household belongings by fire, water damage and other causes, and have assumed that HHS was responsible for that cover. Contents insurance is the responsibility of the tenant and is an important consideration to protect yourself financially.

Currently, we’re talking to Good Shepherd about creating a partnership to offer our tenants a range of financial products including, counselling, low cost borrowing opportunities and affordable insurance.

The Good Shepherd offers the Good Insurance Program which works in conjunction with Australia’s largest insurance companies to develop affordable household belongings or car insurance policies for people on low incomes.

The insurance policies are designed for the customer and include affordable premiums with no or very low excess payments, and flexible payment options.

Options to consider:

1. Essentials by AAI

Developed with Suncorp, Essentials by AAI allows customers to comprehensively insure their car, their home contents or both. Customers can also choose to pay premiums annually, or in monthly or fortnightly instalments, and use Centrepay to manage payments.

For further information about Essentials by AAI contact the following community organisations that are part of Good Shepherd Microfinance’s national provider network, by calling 1800 429 598 or the following locations.


Good Money Dandenong

250 Lonsdale St, Dandenong (03) 8788 7300

Good Money Geelong

104 Moorabool St, Geelong (03) 5223 8000

Good Money Morwell

10 Tarwin St, Morwell 1300 770 550

Bendigo Family & Financial Services

8 Myers St, Bendigo (03) 5441 5277

South East Community Links

5 Osborne Ave, Springvale (03) 9546 5255

Good Money Collingwood

340 Smith St, Collingwood (03) 9230 6600

2. Insurance 4 That 

Developed with Insurance Australia Group (IAG), Insurance 4 That is a single-item insurance policy. It provides an alternative to traditional contents insurance by enabling people to insure individual items and nominate the insured value of these items. It also gives customers the option to take out additional cover for portable items against theft anywhere in Australia, and also comes with flexible payment options. www.insurance4that.com.au


Tenancy Reference Number 

Recently, you may have recieved an SMS to reminding all tenants how important it is to include your Tenancy Reference Number when making any type rent payments via any payment option available. Currently we have some unallocated transactions waiting to be applied to our tenant’s accounts. 

To avoid delays in having your payment applied to your account, don’t include your Tenancy Reference ID number. If you don’t, we can’t allocate your payment to your account, and may show you to be in rental arrears. Contact your Property & Tenancy Manager if you do not know your Tenancy Reference ID number. 

All of our HHS tenants can pay by debit or credit card by visiting our Preston office in person, or over the phone on 03 9479 0700. If you wish to use bank transfer, our bank account details are 

BSB: 633 000 Account Number: 154474175 

Join the rental Christmas Club

You can now use your rent payments to ease the stress of Christmas! graphic-of-christmas-tree-and-snow

You can avoid the financial hangover that the Christmas period often brings, by paying a little extra each week on your rent. By making additional payments each week from now until the end of November, you could bank enough rent credit to have a rent free week in December.* 


Weekly rent $210.00 (Rent account up is to date – no arrears) 

You pay $220 each week, which is $10.00 extra from per week from mid-July until December (21 weeks) to accrue a credit balance of $210.00 = 1 week rent free 

*A rent free week is only available if you’ve banked a credit equivalent to your weekly rent payment and your account is not in rent arrears. 

If you are experiencing difficulty paying your rent, don’t wait, let us know as soon as possible. We can help. 

The National Debt Helpline also offers a free, independent and confidential service. 

Visit www.ndh.org.au or call them on 1800 007 007.

Victorian Supercare Pharmacies


A Supercare Pharmacy offers a Pharmacist 24 hours a day, seven days a week and private consulting rooms with a free registered nursing service between 6pm – 10pm every day for minor illness and injuries. If you need a pharmacy during the night or on a weekend, The Supercare Pharmacies are located in the following areas: 

Ascot Vale Ascot Vale Pharmacy, 67-69 Union Road, Ascot Vale, 9370 4146

Ballarat UFS Dispensaries, 717 Sturt Street, Ballarat, 5331 9811

Balwyn Balwyn Day and Night Pharmacy, 310-314 Whitehorse Rd, Balwyn, 9836 3245

Bendigo Bendigo UFS Pharmacies, Corner View and Barnard Streets, Bendigo, 5443 4610

Coburg Coburg Pharmacy 4 Less, 1 Louisa St, Coburg, 9386 6655

Craigieburn Amcal Pharmacy, 2A/340 Craigieburn Road, Craigieburn, 9308 4981

Curlewis Curlewis Pharmacy 4 Less, 10-11/90 Centennial Blvd, Curlewis, 5251 6781

Keysborough Parkmore Pharmacy 4 Less, Shop J01, 317 Cheltenham Rd, Keysborough, 9798 1936

Reservoir Reservoir Pharmacy 4 Less, Summerhill Shopping Centre, 27/850 Plenty Rd, Reservoir, 9471 0222

Traralgon Traralgon Chemist Warehouse, 92 Franklin St, Traralgon, 5174 2003

Wantirna South Pharmacy@Knox, Shop 2081 Westfield Knox, 425 Burwood Hwy, Wantirna South, 9800 5199

Yarraville Carnovale Pharmacy, 149 Somerville Road, Yarraville, 9314 7557

Melbourne HealthSmart Pharmacy Victorian Comprehensive Cancer Centre, 311 Grattan St, Melbourne, 9045 9777

Mildura Mildura Chemist Warehouse, 114A -118 Langtree Ave, Mildura, 5023 2383

Shepparton Shepparton Chemist Warehouse, 425 Wyndham St, Shepparton, 5821 6000

Ringwood Ringwood Chemist Warehouse, 131-133 Maroondah Hwy, Ringwood, 9870 5022

Cranbourne North Cranbourne North Chemist Warehouse, 180S William Thwaites Blvd, Cranbourne North, 8391 9509

Melton Melton Chemist Warehouse – Unit 4 Melton Gateway, 66-84 High St, Melton, 9746 8733

Hoppers Crossing Hoppers Crossing Chemist Warehouse, Shop 24-25, 428 Old Geelong Rd, Hoppers Crossing, 9931 0040

Keilor East Keilor East Chemist Warehouse, Lot 3 233 Milleara Rd, Keilor East, 9325 466

Are you eligible for the free flu shot?

All Victorians six months or older are encouraged to get an annual flu shot. The flu/influenza – is a highly contagious viral infection that can cause severe illness and life-threatening complications, including pneumonia. The flu is spread by contact with fluids from coughs and sneezes. The flu is not like a cold. Symptoms last on average one to two weeks but for some it takes several weeks to recover. 

The flu vaccines are available for free in 2018 for these groups due to their increased risk of complications from the flu: 

  • All children aged six months to less than five years old. 
  • Aboriginal and/or Torres Strait Islander persons aged 6 months to less than 5 years or those over 15 years. 
  • All Victorians aged over 6 months who have certain medical conditions which increase the risk of influenza complications; for example, severe asthma, lung or heart disease, low immunity or diabetes. 
  • All adults aged over 65 years. 
  • Pregnant women (during any stage of pregnancy).

    To get your free flu shot call your GP and make an appointment.  If your GP doesn’t have any vaccine available, consider otherGP practices or health services in your area. 

For more information visit www.betterhealth.vic.gov.au/flu


As the winter settles in, we will once again be undertaking our Annual Gas Appliance checks for all properties. You will be contacted by one of our contractors in the near future who will be arranging a suitable time with you to undertake the servicing of all things gas – heaters, stoves, ovens, hot water systems. 

As utility charges continue to go up, we are all looking for ways to save some money. Did you know that a split system heater, when maintained regularly can cost you less to run and save energy? Make sure you clean the filters on a regular basis to prevent damage to the operational parts of the unit and to make sure the unit heats properly. 

Visit our Haven Home Safe tentant page on the website, there you can access our YouTube channel to see how to clean split system filters and are range of handy do it yourself ideas. 

Claim your $50 bonus to compare energy pricing 

The Victorian Government is offering every household one $50 Power Saving Bonus payment from 1 July to 31 December 2018. To receive a $50 Power Saving Bonus AND to find out how to reduce your energy bills, you will need to visit www.victorianenergysaver.vic.gov.au price comparison site. 

Coffee with a difference


CafeSmart unites the community over coffee to help fund local homeless services. 

On August 3rd hundreds of coffee roasters and cafes around Australia will team up and donate $1 from every coffee sold, and ask their customers to chip in a donation to help End Homelessness. 

For participating cafes in your neighbourhood, visit: www.streetsmartaustralia.org/cafesmart/#cafemap 

Fundraising that’s fun

The Melbourne Racing Club and The Junction Hotel have nominated HHS as one of two organisations with the chance to receive $1,000 at the end of 30 September. 

Simply visit the venue at 1 Plenty Rd Preston, enjoy a meal or a beverage between July 1 – 30 September and nominate HHS as the choice of organisation you would like to support. At the end of the 3 month period the organisation with the most votes, will receive the $1,000 donation to go towards their cause. 

For further details visit www.junctionhotel.net.au 

Entertainment Discounts

Half-tix Melbourne is a discount ticket outlet. Specializing in live shows including theatre, music, opera comedy, dance, basketball and tours, they have the widest range of events at the best prices usually on the day of the performance (except Saturday, when they also sell for Sunday as well). They only accept cash and tickets can only be purchased in person. 

Half-tix Box Office located at Melbourne Town Hall 100 Swanston Street, Melbourne. Entrance off Swanston Street Phone: (03) 9650 9420 

Monday 10am – 2pm
Tuesday to Thursday 11am – 6pm
Friday 11am – 6.30pm
Saturday 10am – 4pm 

Winter Events


ENLIGHTEN A Festival of projection

August 29 – 31, 2018

The Enlighten Festival of Projection Art, invites you to explore the area between Bendigo Town Hall and Rosalind Park for experimental, surprising and intimate experiences that leave you feeling connected to the land and people of this area. 

A public, family-friendly, free event, the festival showcases artists who explore the magic of light and projection with works that are discoverable amongst the existing nightlife and buzz of Bendigo’s CBD.

photo of tram with knitted cushions and cosy blankets


June 9 – August 31, 2018

Bendigo Tramways 302 tram is the first tram in the world to be yarn bombed. It has become a tourist attraction in its own right when it runs every winter through Bendigo’s streets. 

The colorful, cosy tram has become quite the institution and the Yarn Bombers have had their work cut out for them. This year is going to be something even more special – six and a half meters of both sides of tram will be covered in crocheted squares, more than ever before. 



Childs hand pouring paint into paint palette


August 4, 18, September 1, 15, 2018 

The National Wool Museum located at 26 Moorabool Street is running fortnightly during Term 2 & Term 3 on Saturdays the “Yarn & Play” program is dedicated to kids (aged 3+) where they will get to make something new each fortnight – from yarn play, to felt fun, from wacky weaving to material magic! 

Sessions also include access to the Museum. Parental/guardian supervision required. 

graphic for kids eat free hogs breath cafe


Every Monday and Tuesday kids eat free for both lunch and dinner! Offer available to 31 July 2018. 

Hogs Breath Café 

Shop MM1A Westfield Geelong, 23 Yarra Street 

Ph: 5221 4661 

Conditions apply. See in store for details and T&Cs. Offer only available Mondays and Tuesdays 



Sunday Footy Day

Sunday until August 26, 2018

In 2018, Sunday Funday returns at the footy where kids (under 15) general admission to the MCG and Etihad Stadium will be free on Sundays. Take the kids and enjoy a day out with plenty of pre- and post-game activities for everyone to enjoy, including the Woolworths Playground (outside Gate 6) and Macca’s Kick 2 Kick after the final siren. 

See website for dates and match details. 

Free for kids under 15 when accompanied by an adult or guardian.



First Sunday of the Month until Dec 1

Perfect for kids of all ages, go on a journey through the moving image exploring everything from superheroes to the iconic characters Disney. Create an art-making robot or coding your own video game, the program is an interactive experience. Get the frames focused, buttons mashing and clay animated as you get hands-on with film-making and animation, live video game competitions, crafty projects and family-friendly films. 

Time: 10am – 4pm 

Cost: FREE 


Other Events Coming Up

Homelessness prevention week 5 – 11 August 


Visit www.ourcommunity.com.au/calendar for more upcoming community events

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