Family violence services

Services are available to help anyone experiencing family violence:

Safe Steps Family Violence Response Centre

Safe Steps was formerly the Women’s Domestic Violence Crisis Service.

  • Ph: 1800 015 188 (free call)
    Hours: 24 hours.

You can also call (03) 9322 3555 or visit the Safe Steps website(link is external).

MensLine Australia

MensLine Australia is a professional support and information service for men. They have resources to help men recognise and stop using violence or abuse(link is external). They also have advice and support for men who are experiencing violence in their family or relationships(link is external).

  • Ph: 1300 78 99 78
    Hours: 24 hours.

MensLine Australia also provides online counselling and video counselling(link is external). For more information on the services they offer, visit the MensLine Australia website(link is external).

Kids Helpline

Free, 24-hour phone and online counselling service for 5 to 25 year olds.

  • Ph: 1800 551 800
    Hours: 24 hours.

You can access web and email counselling on the Kids Helpline website(link is external).

National Sexual Assault, Domestic and Family Violence Counselling Service

1800 RESPECT is a national sexual assault, domestic and family violence counselling service for people living in Australia.

  • Ph: 1800 737 732 (free call)
    Hours: 24 hours.

You can also connect to an online counsellor(link is external) from their website. Visit the 1800 RESPECT website(link is external) to learn more about their services.

Child Protection Emergency Service

Call the Child Protection Emergency Service if you believe a child needs to be protected from abuse or neglect.

  • Ph: 13 12 78 (free call)
    Hours: 24 hours.

You can also visit our Human Services website(link is external) for more information.

Men's Referral Service

The Men’s Referral Service helps men take action to stop using violent or controlling behaviour. The service provides anonymous and confidential telephone counselling.

  • Ph: 1800 065 973 (free call)
    Hours: Monday to Friday, 12–9 pm

You can also call (03) 9428 2899 or 1300 766 491 or visit the Men’s Referral Service website(link is external).

Mental Health Services

Lifeline

Lifeline helps people experiencing a personal crisis with support and suicide prevention services.

  • Ph: 13 11 14 (free call)
    Hours: 24 hours.

Or visit the Lifeline website(link is external).

Lifeline also has an online crisis support chat service(link is external). This one-on-one crisis web chat is open every day from 8 pm to 4 am.

You can also use their service finder tool(link is external) to find free or low cost health and community services near you. If you have an iPhone, you can download the Lifeline service finder app(link is external).

Suicide Call Back Service

The Suicide Call Back Service provides free professional telephone and online counselling for anyone feeling suicidal or affected by suicide.

  • Ph: 1300 659 467 (free call)
    Hours: 24 hours.

Or visit the Suicide Call Back Service website(link is external).

You can also use their online counselling service(link is external). This offers text-based online counselling with a professional counsellor. It’s free and operates 24 hours.

Youth Services

Frontyard Youth Service

Melbourne City Mission’s Frontyard Youth Service is for young people between 12 and 25 years. Services include:

  • Housing support
  • Health services
  • Education and training
  • Family support.

Services are free and you can drop in at their office at 19 King Street, Melbourne without an appointment. Visit the Melbourne City Mission website(link is external) for more information.

Youth Central

The Victorian Government’s Youth Central website(link is external) is for young people aged 12-25. It has information on a range of topics including study, health, jobs, housing and money.

Relationship Services

MensLine Australia

MensLine Australia provides support, information and referrals to men with family and relationship concerns.

  • Ph: 1300 78 99 78
    Hours: 24 hours.

They also provide online counselling and video counselling(link is external). For more information about the services they offer, visit the MensLine Australia website(link is external).

Family Relationships Online

The Family Relationships Online website(link is external) has information to help with family issues from building better relationships to dispute resolution. You can find services that may be able to help you. There is also a list of family relationship centres where you can get advice and information – use your postcode to find one near you.

Family Relationship Advice Line

The Family Relationship Advice Line is a national telephone service for families experiencing relationship or separation issues.

  • Ph: 1800 050 321 (free call)
    Hours: Monday to Friday, 8 am–8 pm, Saturday, 10 am–4 pm. Closed on Australian public holidays.

Alcohol and drug services

Family Drug Help & Helpline

A service for people concerned about a relative or friend using alcohol or other drugs. The service operates 24 hours, seven days a week. The helpline is staffed by volunteers with experience of alcohol and other drug issues within their family.

  • Ph: 1300 660 068
    Hours: 24 hours.

Or visit the Family Drug Help website(link is external).

Our Health website has more information about alcohol and drug services.(link is external)

DirectLine

This phone service gives people access to drug and alcohol counselling, information and referral to services.

  • Ph: 1800 888 236 (free call)
    Hours: 24 hours.

Visit the DirectLine website(link is external) for more information on their services.