Your Rights & Responsibilities

Haven; Home, Safe (HHS) upholds and promotes the safety and rights of people experiencing housing difficulties.

We are committed to the principles of equal opportunity, access and equity and we will:

Work on your behalf without discrimination or favour

Provide you with interpreting or translating services as required

Ensure that disability will not hinder your ability to access our services

You also have the right to:

Quality service delivered in a professional and respectful manner

Privacy and confidentiality

Where possible, a worker of your choice

Advocacy (which can include family friend or advocacy service)

Make choices that will affect your future

Be involved in service delivery and decision making

Withhold information if you wish

Lodge complaints and appeals when required

Your responsibilities:

You can help us to deliver a quality service by:

Ensuring the information you provide is accurate

Being respectful to our staff

Respecting the rights and cultural values of others

 

Policies

FEEDBACK, COMPLAINTS & APPEALS POLICY

RENT CALCULATION POLICY

AHA ELIGIBILITY & ALLOCATIONS POLICY

Privacy

Your privacy is important to us. We will always endeavour to provide you with the securest environment possible while browsing our website. We cannot however be held responsible for the actions of any third party that is not under the control of Loddon Mallee Housing Services Ltd trading as Haven; Home, Safe.

Security online:

Whilst connected to the internet, you must always be vigilant when it comes to supplying people with your personal details. At Haven; Home, Safe, we use encryption on our web servers when you transfer any details to us that might be sensitive. This means that if someone else was watching the information as it is being sent, they cannot read it due to the encryption.

Disclosure of information:

Any information you supply to us is considered private and is not at any time supplied in any form to other parties outside of our organisation. Contacting us If you have any concerns or questions relating your privacy while using our website, please contact us on 03 5444 9000 or email admin@hhs.org.au

Copyright

© 2017 Loddon Mallee Housing Services Ltd trading as Haven; Home, Safe. ABN 28 081 883 623.

The material on this website is protected by copyright under the laws of Australia and, through international treaties, other countries

You may view this website and its contents using your web browser and save an electronic copy, or print out a copy, of parts of this website solely for your own information, research or study: but only if you (a) do not modify the copy from how it appears unless expressly authorised by Loddon Mallee Housing Services Ltd trading as Haven; Home, Safe and then only in accordance with Loddon Mallee Housing Services Ltd trading as Haven; Home, Safe conditions; and (b) include the copyright notice “© Loddon Mallee Housing Services Ltd trading as Haven; Home, Safe” on the copy.

You must not reproduce, frame, transmit (including broadcast), adapt link to or otherwise use any of the material on the site, including audio and video excerpts, except as expressly permitted by a current Links Agreement with Loddon Mallee Housing Services Ltd trading as Haven; Home, Safe, by statute or with Loddon Mallee Housing Services Ltd trading as Haven; Home, Safe’s prior written consent.

Third Party Sites:

This website contains links to third party sites. Loddon Mallee Housing Services Ltd trading as Haven; Home, Safe is not responsible for the condition or the content of those sites as they are not under Loddon Mallee Housing Services Ltd trading as Haven; Home, Safe control. The link(s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement of the site(s) or the products or services provided there. You access those sites and use their products and services solely at your own risk.

This website contains advertisements for products and/or services provided by third parties. Loddon Mallee Housing Services Ltd trading as Haven; Home, Safe is not responsible for the products or the prices of those products which are advertised.

The use of a trademark on this site is not intended to indicate any association with or endorsement by the owner of that trademark.